Refund and Returns Policy

1. No Returns or Refunds

All sales are final – We do not accept returns, exchanges, or provide refunds once an order has been placed, unless the product is defective.

We encourage customers to review product descriptions, images, and specifications before purchasing.

2. Exceptions for Damaged or Defective Products

We take utmost care in packaging and quality control, but if you receive a damaged or defective product, please follow the steps below:

• Report within 48 Hours: Notify us within 48 hours of delivery by emailing paramountjewelss@gmail.com with your order details, clear images, and a description of the issue.
• Verification Process: Our team will assess the issue and determine eligibility for a replacement.
• Replacement Approval: If approved, we will offer a replacement of the same product (subject to availability). If a replacement is unavailable, we may provide store credit via UPI or NEFT.

3. Cancellation Policy

Orders can only be canceled within 24 hours of placement. Once processed or shipped, cancellations will not be accepted.

To cancel an order, contact us at paramountjewelss@gmail.com with your order number.

4. Non-Returnable Products

The following items are strictly non-returnable and non-exchangeable:

• Customized or personalized jewellery.
• Items damaged due to mishandling by the customer.
• Products without original packaging or proof of purchase.

5. Contact Information

We appreciate your understanding and trust in Paramount Jewels!

Privacy Policy

At Paramount Jewels, we are committed to safeguarding your personal information and ensuring transparency about how we collect, use, and protect your data. This Privacy Policy outlines our practices for information collection, usage, and security.

1. Information Collection

We collect personal information to provide a better shopping experience and improve our services. The types of information we collect include:

• Personal Details: Name, email address, phone number, billing and shipping address.
• Payment Information: Credit/Debit card details, UPI, and other payment methods (secured through trusted payment gateways).
• Order History: Details of purchases made on our website.
• Communication Records: Emails, messages, and feedback provided through our support channels.
• Device Information: IP address, browser type, and other technical details to enhance website functionality.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• Order Processing: To confirm, process, and deliver your purchases.
• Customer Support: To provide assistance, resolve queries, or handle complaints.
• Marketing Communication: To send promotional offers, new product alerts, and updates (with your consent).
• Website Improvement: To analyze user behavior and enhance website performance.
• Security and Fraud Prevention: To protect against unauthorized transactions and security breaches.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your data with:

• Service Providers: Trusted third-party vendors for order fulfillment, payment processing, and delivery services.
• Legal Compliance: Government authorities or law enforcement agencies when required by law.
• Business Transfers: In case of mergers, acquisitions, or sale of business assets, your information may be transferred accordingly.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption: Secure Socket Layer (SSL) technology for safe data transmission.
• Access Control: Restricted access to personal data only to authorized personnel.
• Data Retention: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy.

5. Contact Information

Terms & Conditions

1. User Agreement

By accessing and using the https://www.paramountjewels.com/ website, you agree to abide by these Terms & Conditions. If you disagree with any part of these terms, please refrain from using our website.

2. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of https://www.paramountjewels.com/. Users may not reproduce, distribute, or use any content without explicit permission.

3. User Responsibilities

Users are responsible for ensuring the accuracy and security of the information provided on the website. Any unauthorized use of the website or its content may result in legal action.

4. Payment Terms

If applicable, users engaging in transactions on the https://www.paramountjewels.com/ website must adhere to the specified payment terms. https://www.paramountjewels.com/ reserves the right to modify these terms at any time.

5. Dispute Resolution

In the event of any disputes arising from the use of this website, users agree to first attempt to resolve the matter informally. If resolution proves unsuccessful, both parties agree to arbitration in accordance with the laws governing https://www.paramountjewels.com/.

6. Limitation of Liability

https://www.paramountjewels.com/ and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of users’ access to or use of the website. Users acknowledge that the use of this website is at their sole risk.

7. Governing Law

These Terms & Conditions are governed by the laws of India. Users agree that any legal action or proceeding related to these terms shall be brought exclusively in the courts located in Delhi, India.

8. Changes to Terms

https://www.paramountjewels.com/ reserves the right to revise these Terms & Conditions at any time. Users are responsible for regularly reviewing the terms. Continued use of the website after changes signifies acceptance of the modified terms.